What is your return and refund policy?

Our return and refund policy allow you to request a replacement or refund within 30 days of receiving your order if you’re unsatisfied with your purchase. We want you to be happy with your items!

Do you accept returns?

Currently, we do not offer returns. However, we’re more than happy to provide replacements for defective items.

How do I request a replacement or refund?

Simply email us at [email protected] with your order number and the reason for your request, and we’ll guide you through the process.

Can I cancel my order?

Yes, you have the right to cancel your order within 24 hours of placing it for a full refund. Just email us at support@civitee.com with your order number and the reason for cancellation.

What if my order has already been processed or shipped?

Unfortunately, if your order has already been processed or shipped within the 24-hour cancellation period, it cannot be cancelled. In such cases, the refund policy will apply.

What personal information do you collect?

We collect personal information such as name, email address, shipping address, and payment information when you interact with our website or make a purchase.

Yes, we take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Do you share my information with third parties?

We may share your information with third parties for purposes such as order fulfillment, shipping, payment processing, and legal compliance. However, we do not sell your information to third parties.

Can I access or update my personal information?

Yes, you can access, update, or correct your personal information by logging into your account or contacting us directly.

For any other questions or concerns, please don’t hesitate to reach out to us. We are here to ensure you have the best experience with Civitee.com